Privacy Policy

 

Hotzone Solutions respects the security and privacy concerns of all current and future clients, partners and users of this web site; and upholds the principles of the Data Protection Act 1998. Personal information collected either via this web site or by any other means is controlled by Hotzone Solutions.

 

What we collect and why

 

When you work with us, there are different ways we gather information:

  1. When you register with us, we ask for information such as your name, email address, delivery address and contact details. Hotzone Solutions keeps a record of this information. All this is necessary for us to recognize you as a registered customer and to fulfil orders you place with us. Storing this information means you do not need to provide these details each time we work with you.

  2. If you place an order for a training package, product or service; your credit card details are collected and passed securely via our payment gateway to verify the card and to process the order. We DO NOT retain a record of your credit card details once your order has been processed.

  3. We keep a record of your orders with us and of the training courses that you have completed. This allows us to track your training history and to deal with any problems you encounter as quickly as possible.
  5. We will only use information that you provide to us for the purpose stated and agreed up front. Additionally, we will only ask for information that is reasonably necessary to process your request or order.

Cookies

 

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's handshake, which tells a web site when you have returned. Cookies are not computer programs and they cannot read other information saved on your hard-drive. They cannot be used to transmit viruses, or obtain a user's email address or personal information. They only contain and transfer to the web site as much information as the users themselves have disclosed.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping trolley or to remember a user's preferences or registration details for a future visit. The Hotzone Solutions web site uses cookies to allow customers to move from one part of the site to another and add items to the shopping trolley without having to repeatedly login. It also allows us to give you accurate information about your account and order history.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which entered into force on 31st July 2002, recognizes that cookies are a legitimate and useful tool for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used; and to provide some information on how cookies are used. More information on this subject can be found at www.aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find instructions on how to do this at www.aboutcookies.org. However, you should be aware that some aspects of the Hot Zone Solutions web site (eg. online store) will not work properly without cookies.

 

How we use data

 

All the information we collect through this web site or contact with you is used to operate and improve the services we provide. We are committed to using personal information only for:

  • Dealing with orders and accounts for the supply of goods and services.

  • Planning and managing Hotzone Solutions business activities, including analyzing customers preferences.

  • Research

  • Providing you with information about the products and services we offer

At all times where we use your information, it will remain secure.

 

There is only one circumstance where we may share some information of your data with others:

  • With agents that we use to process the orders you place with us online, or who assist us in the goods and services we provide to you. In these instances we provide them with only the information they need to perform their function.

How we DO NOT use information

 

We will not pass details of your name, postal, email address or other personal details to third parties without your consent. In the event that Hotzone Solutions is under duty to disclose information to third parties, under the Data Protection Act 1998, these third parties must keep the information secure.

 

Consent

 

By disclosing your personal information and using our web site, you consent to collection, storage and processing of your personal information as set out above. If we decide to change our security and privacy policy then we will update this page to reflect any changes in Data Protection legislation.

Use of this web site is subject to our Terms and Conditions.

 

Further information

 

If you have any questions about your personal data or our privacy policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .